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Frequently Asked Questions

General

Where do Your Tampons Come From?

Organic Kali Tampons are manufactured in a Certified Organic facility in Europe, and fulfilled in in south Florida.

Do You Ship Internationally?

We do not currently ship internationally. International shipping will be available in late 2016. If you’re interested in ordering Kali outside the US, please let us know here.

How Long Will it Take to Get my Package?

If you order before the 20th of the month, you will receive your first Kali Box by or before the 1st of the following month. If you place your order after the 20th of the month, you will receive your first Kali Box by the 1st of the next month. (For example, if you order on or after December 21st, you will receive your first box by February 1st.)

Are Kali Products Safe to Use?

All of our products are 100% paraben and sulfate free. Organic ingredients have been used wherever possible. In the event that organic ingredients were not available, all natural ingredients have been used. For more information on our products and a full list of ingredients in each product, please visit Our Products. Every woman is different, if you have a question about the ingredients in our products, or how they might affect your body, please consult your physician. You can also email us at hi@kaliboxes.com and we will answer any questions you might have.

What is TSS (Toxic Shock Syndrome)?

TSS is a rare, but serious illness. It is caused by toxins produced by Staphylococcus aureus, a bacteria that is commonly found on the skin and inside the nose and vagina. TSS can appear in women, men and children. The risk of contracting TSS is higher in adolescents and women under 30 years of age than in older women. Although it is infrequent, it is important to know about it to know what to do if necessary. Recognition of the symptoms and early treatment are important. Estimated incidence of TSS is of 1 to 17 per 100,000 menstruating women and girls per year.

The symptoms that indicate possible TSS infection are the following: Sudden, high fever (39ºC/102F or higher), dizziness, vomiting, fainting, muscle aches, skin irritations similar to sunburn, diarrhea, near fainting when standing up. Not all symptoms may be present, just some. In more advanced stages of the illness, the skin can begin to scale. TSS can appear during the menstrual period or a little while later. It can advance rapidly with flu-like symptoms, to a serious illness with fatal consequences. If you have one or more of these symptoms, remove the tampon immediately and see your doctor. Tell your doctor that you have been using tampons and that you are concerned about TSS. You should consult your doctor before resuming the use of tampons. You can reduce the risk of menstrual TSS by using tampons with the lowest absorbency necessary to cover your needs and by changing your tampon regularly every 4-6 hours. You can also alternate with use of a sanitary napkin instead of a tampon at least once a day. If you don’t use tampons the risk of TSS is reduced but not entirely eliminated. 

Why is There Fragrance in Your Wipettes?

We’ve added .02% Fragrance to our Kali Wipettes because, to be honest, we want to feel fresh and clean during our period. Based on our research, this amount is significantly lower than other feminine products. We’re disclosing this because you have a right to know what is in the products that you choose to buy and use on your body. If you do not wish to use the Kali Wipettes due to the addition of .02% Fragrance, please email us at hi@kaliboxes.com to discuss your options of substitution in the box.

Payment

What Payment Methods are Accepted?

We currently accept Visa, MasterCard, American Express and Discover. All payments are handled through Stripe.

Orders & Returns

How do I Place an Order?

Simply visit our Get Started page and select All Regular, All Supers, or Half +Half. If your order is placed before the 20th of the month, you will receive your package by the 1st of the following month.

How can I Cancel or Change my Order?

Visit My Kali to access your account. Simply Cancel your order my editing the settings under the My Subscriptions tab. If you cancel after the 20th of the month, you will receive one more Kali Box, and the  subscription will be cancelled the following month.

Do I Need an Account to Place an Order?

Yes, to place an order for your Kali box, you will need to set up an Account under the My Kali tab.

How do I Track my Order?

As soon as your monthly Kali Box ships, you’ll receive an email containing Tracking Information.